Terms & conditions

Please find below details of our terms and conditions. By placing an order on this website you agree to be bound by our terms and conditions.

Postage and Delivery:

All orders are sent out by 1st class Royal Mail and the costs start at £3.99.

Weight Prices
0-1000g £3.99
1001 - 2000g £6.50
2001 - 5000g £9.99

 

We currently only deliver in the UK. Please note that all prices on our website exclude delivery charges. This will be added when you checkout. We reserve the right to alter prices at anytime. Please allow up to 7 working days for full delivery time. We aim to dispatch an order within 2 - 4 days. It is then sent out by 1st Class Royal Mail which may take another 1-3 days therefore please allow up to 7 working days to receive your item(s). We promise we will always get your order made and dispatched as quickly as possible, so it may arrive before the 7 working days.

IMPORTANT:

Not all our treats will fit through a letterbox, so someone at the delivery address will have to accept the parcel from the postman or delivery driver. Please make necessary arrangements to accept the parcel. We must be informed in writing prior to dispatch of alternative delivery instructions, if they are necessary. If you are not able to accept delivery of the parcel when the goods are delivered, you are responsible for collection from the depot holding the goods or make payment for any additional delivery arrangements. We cannot accept any liability for non delivery of goods or delay in delivery due to circumstances beyond our control. We accept no responsibility or liability for products damaged in adverse weather conditions.

Payment:

We use PayPal and debit/credit card payments shown on the site. You will receive an email confirmation once your order has been placed.

Security:

When you place an order we require your name, address and email address so that we can update you on the status of your order. We will never pass any of your details to another company. From time to time we may like to contact you at the email address supplied to tell you about products and promotions. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing emails from us in the future.

Placing and Order

Once your order has been placed it is considered to be a confirmed contract between you and Doggie Patisserie. You may cancel your complete order without reason up to 24 hours after you have placed the order unless it is a personalised and/or if the making of the goods has already begun, and/or Doggie Patisserie have already dispatched your goods.

Distance Selling Regulations

You have a 7 day 'cooling off' period as per Distance Selling Regulations. However cost for postage incurred by Doggie Patisserie is not subject to refund if a customer chooses to exercise their consumer rights. Please note personalised goods are non-returnable unless the issue has been discussed and agreed for return with Doggie Patisserie.

Returns must be sent to:

Doggie Patisserie,
Old Farm Cottage,
2 The Park,
Park Lane,
Sowood,
Halifax
West Yorkshire
HX4 9LE.

Returning an Item

If you are not entirely satisfied with your purchase you can return it within 3 days of receipt. Please email us before returning the item giving details of your name, address and the reason for the return. The item must be in the original packaging and must not have been damaged in any way. If you have requested a refund this will be issued upon receipt, excluding the postage cost.

Refunds can only be processed back to the method of payment originally issued to purchase. In the unlikely event you receive a damaged item or we have sent you the wrong item in error please contact Doggie Patisserie within 3 days of receiving the item/s and we will provide you with a return address. Please send back in its original packaging and once we receive it you will receive a full refund including posting cost.

We aim to process your refund within 5 days of receiving the item back.

Copyright & Intellectual Property:

All copyright, trademarks and any other intellectual property rights displayed in the website such as website content and all the designs of bakery & confectionery treats are owned by or licensed to Doggie Patisserie. These intellectual property rights also include: website design, text, graphics, photographs, videos, software, source codes which are connected with this site. None of the content of this site or bakery and confectionery designs may be copied, downloaded, sold or distributed without the prior written consent from ‘Doggie Patisserie’, the copyright holder.

Complaints Procedure:

If you are dissatisfied with our products or service, please do not hesitate to contact us by clicking on this link.

Alternatively, you can call on 07531 166429 or write to us at:

Doggie Patisserie,
Old Farm Cottage,
2 The Park,
Park Lane,
Sowood,
Halifax
West Yorkshire
HX4 9LE.

Our aim is to resolve the complaint quickly and efficiently and help prevent such a problem occurring again.

Site Content:

We have attempted to display the goods on the site as accurately and fairly as possible but due to the bakery goods being handmade they may vary in colour to images displayed.