Delivery

FAQs all about your delivery

How much will it cost to deliver my order?

All our orders are sent by 1st Class Royal Mail. Our current postage and packaging costs start at £3.99.

Small Parcel

 Weight Prices
0-1000g £3.99
1001 - 2000g £6.50
2001 - 5000g £9.99

 

For orders over 5 kilograms, firstly there is one very lucky dog out there! For very large orders we may use a Next Day Delivery Courier service so please contact us to discuss your requirements and for delivery details.

Please note that all prices on our website exclude delivery charges. This will be added when you checkout. We reserve the right to alter prices at anytime. Please allow up to 7 working days for full delivery time. We aim to dispatch an order within 2 - 4 days. It is then sent out by 1st Class Royal Mail which may take another 1-3 days therefore please allow up to 7 working days to receive your item(s). We promise we will always get your order made and dispatched as quickly as possible, so it may arrive before the 7 working days. Our current standard delivery charge is £3.99 for the UK. Please note that all prices on our website exclude the delivery charge. This charge is shown once items have been placed in your basket.

How will my items be packed?

Our packaging varies depending on the items ordered. All items are presented in a gift box with tissue paper, tied with twine with a special gift tag and then packed securely in either a box or jiffy bag.

How soon will my pooch receive its treats?

Once we receive your order we aim for your items to leave the Doggie Patisserie kitchen after 2-4 working days (Monday to Friday are classed as working days).

Your package will be delivered by 1st class Royal Mail which can take up to another 1–3 days so to be on the safe side please allow 7 days from placing your order to receiving it. If we are aware of any delay we will contact you straightaway at the email address provided. Once your order is ready we will email you to let you know it’s on its way.

PLEASE NOTE: As the cakes are freshly made to order we aim to dispatch them as close to your dog's birthday as possible. When we dispatch the cake we allow the maximum 3 days for Royal Mail to deliver the cake which means you should receive it the day before the dog's birthday (subject to when the order was placed).

If you would like the cake sooner or later please let us know.

I need my order earlier than 7 days – is this possible?

If you have a special request and need your order sooner just click here to let us know and we’ll do our best to help.

However this may require you to pay additional postage costs using Royal Mail Special Delivery or a Next Day Delivery Courier. This will be agreed with you beforehand. If you have not got this agreement unfortunately we cannot guarantee delivery prior to the 7 days stated.

What happens if I’m not in to receive the parcel?

Most of our bakes will not fit through the letterbox therefore please leave instructions on the Checkout page where the parcel can be left i.e with a neighbour, in a safe place etc. However please ensure it is not left in a warm place … or the pouring rain (more likely!!).

Do you deliver outside the EU?

Currently we only deliver within the UK.